Welcome to the Customer Service Centre!

Have a product you’d like to special order or return? Signing up for a class or a membership? Voting in a Co-op Board election? Looking for a snack for child while you shop? Want to apply for one of our Community Giving opportunities?  All this and more happens at the hub of co-operative activity we call our Customer Service Centre.

Product Inquiries  Come to us with your product inquiries….if we don’t know the answer we will try our best to find someone who does.

Feedback & Suggestions  Do you have an idea to make our store and your shopping experience even better?  Please drop off your suggestions to us here!

Monthly Giveaway Entries Come and put your name into the monthly prize draw that we offer.

Children’s Corner  If they’re comfortable reading or colouring independently while you complete your shopping, you can have your little ones settle in at our children’s corner.

Kid’s Card Snacks Children can get a delicious organic  apple while you shop … come to our desk to obtain a card for your little one (0-8 years) and their apple.

Registration for Classes & Events Want more information about our classes? Find out About our Classes.

Applying for Community Giving Opportunities  The Co-op exists to serve its members and community. We take heaps of pleasure and pride in our role as investors in the social, environmental and economic well-being of our community.  Come to Customer Service for applications for your grants, scholarships and donations.

Lost & Found Losing a personal item is a common and often very stressful scenario… here at Customer Service we keep your possessions safe until you come to fetch them.

Returns & Exchanges It is the policy of the Kootenay Co-op that all returns will be accepted within 30 days of original purchase date. Products accompanied by a sales receipt* will be exchanged or credited. Returns lacking a sales receipt may be exchanged for a Kootenay Co-op Gift Card of equal value at the discretion of Customer Service. Items reduced for quick sale are NOT eligible for return.

*Members receipts are available through the Customer Service Department

Home Shopping Physically unable to come to the Co-op? We offer a home shopping service to members and customers who are unwell or unable to come to the Co-op themselves. For details, visit our Home Shopping Service page.

Special Orders & Gift Baskets Want to order something by the case or that isn’t available on the shelf? Or a gift basket for someone special? Visit our Special Orders & Gift Baskets page.

Seasonal Product Orders Stop by or call in to have your name added to the list for our Thanksgiving and Christmas seasonal turkeys or Holiday fruit/nut baskets.

Questions for our Customer Service team? Great! Email us.